We just completed a round trip set of flights in and out of St. Petersberg/Clearwater FL. Flight home was not what one would expect. Damaged bag and no counter agent to deal with it. No phone number to call and get through. On hold for 45 minutes on the phone and then given another number to call and then that number went to voice mail for lost baggage. Very poor customer service. Damaged suitcase and no way to deal with it. Nothing but a headache. Even though we%26#39;ve flown them in the past now done with them based on today%26#39;s poor service and no contact ability to deal on the spot with the issue. A truly 2nd rate airline and one to AVOID!!!!
Allegiant Air --- beware!!! Lacking customer service skills.Sounds like Easyjet in the UK. They bust my case and didn%26#39;t want to know. It%26#39;s one of the risks you take when flying with a budget airline, I%26#39;m afraid. Happens every day, everywhere, it was just your turn.
Allegiant Air --- beware!!! Lacking customer service skills.At least you got your belongings, even if it was in a damaged bag.
As the other poster said it happens to the best.
It is still within thousands of BA passengers very short memory that on 2 occasions they lost tens of thousands of bags.
Well not exactly, BA knew where they were, but their owners did not. The first lot got shoveled up by a digger and sent to a land fill site. The second traveled to and from Italy and then sold at lost baggage auction. Some of the bidders got some hell of a bargains for a few quid they got cameras, laptops and game consoles, and lots of expensive clothes which they sold on through E Bay.. Made a packet. They all had labels on them but BA didnt have any surplus staff to read them.
So all thing considered you came out 95% ok.
I%26#39;ve seen on previous posts that you were asking about AirTran and now problems with Allegiant Air. We%26#39;ve found that you do get what you pay for. I%26#39;d try something like Northwest or Delta in the future. They have their problems too but if something should happen you should have better luck with their customer service.
Yes...we did get things and nothing lost. On a direct flight would have been a bit difficult to lose it but not impossible.
We have had EXCELLENT service in recent months with AIR TRAN and up to now had good luck with ALLEGIANT. Yes, we actually prefer American but the prices, schedules, and cancelled flights had pushed us to Air Tran and Allegiant....both have direct flights to some of our destinations vs. connections.
Anyway...we%26#39;ll see if Allegiant responds or not as they have a chance yet to contact us. Their policy states ';a claim for damaged bags must be filed within 4 hours of arrival at the destination'; but our challenge has been with no one at the ticket counter after the flight arrived and with no e-mail other than a reservation line and with no phone to call other than a lost baggage line we are now a bit beyond the 4 hour rule. We sent a letter to them yesterday via US Postal Service...a bit old fashioned but maybe they%26#39;ll still come through with some reply.
Well now 1 month later we still sit with nothing from Allegiant Air. Our letter and five e-mails were met with a phone call and message (as no one was home) telling us they were sorry but our baggage claim had been denied. No # to call back. No one ever has seen the damaged bag. Nothing other than they will pass our complaint on, etc. but we have absolutely no way to contact them. STAY AWAY from Allegiant unless you want a mess and bad customer service!!!! :(
Many folks from here fly Allegiant air out of Clearwater but I am a firm believer in customer loyalty and fly no one other than American and Southwest. If over 30+ years of flying my baggage may not have arrived with me a time or two but it was always delivered within 48 hours. Never have I had damaged luggage.
You have a valid complaint concerning the customer service. I have flown Allegiant with no problems. Trying to contact them on the phone can be a long wait on hold.
However, you have only mentioned ';damaged bag';
Was it ripped in half or scratched or what? Is it still able to be used? Did you send pics of the damage? If you only gave Allegiant the information you gave us, your claim would be denied. What was the reason for denying your claim?
We attempted many times now to professionally interact with Allegiant re: the bag issue. They have no venue to do this. They ask no questions. The bag is beyond use...the frame around the pull handle was broken and the entire thing is falling apart as well as having a zipper pull torn off. It was wet and very dirty upon being picked off the belt. It appeared as if had been run over and dragged on the tarmac. The claim was denied because the detailed letter we wrote went to someone with no authority and simply the instructions to apologize and get rid of these folks. They gave no reason other than they were sorry all had happened. Since it was a message on a machine to us with no ability to talk to anyone live we no nothing really about their evaluation process and no one asked for any further input. Simply ';we are sorry'; and click. Again....my 35 years of flying have stories and issues that would fill several books. I rarely complain and take almost all in stride....this is different due to the lack of venue to even begin a discussion with anyone....STAY AWAY from Allegiant unless you want a big headache and no possible venue for satisfaction.
Just out of curiosity did you make your claim at the airport when you picked up your bag?
I think that question has already been answered, in the very first post.
No comments:
Post a Comment